Refund policy

Modules are paid for by bKash, and SOI's team checks each payment before seats are confirmed. This page explains how refunds work.

Asking for a refund

Write to SOI through the contact page, with your receipt number. SOI's team looks at each request.

How a refund is paid

• An approved refund is paid back by bKash.
• Two people at SOI approve every refund.
• A refund can cover one module or several from the same payment. Once a module is refunded, your access to its classes and recordings ends; any other modules from that payment stay open.

If a payment isn't accepted

If SOI can't confirm a payment you reported, you get an email saying why. Reply with the details SOI asks for, or write to SOI if you believe the payment went through.